SHOPPING INFORMATION

Who can purchase on the website?

Our website is exclusively for HVAC professionals and service organizations. We do not sell directly to property owners.

Can I purchase as an individual?

No, this site is intended only for HVAC professionals and businesses. We are not open to the public.

What products are available?

We offer a wide range of HVAC supplies, including parts, equipment, and accessories for heating, ventilation, and air conditioning systems.

Registration

How do I register on the website?

Click on "REGISTER" at the top of the page and complete the form with your professional details.

Why does my registration need approval?

To ensure that only qualified HVAC professionals and businesses have access to products and pricing.

How long does it take to get my registration approved?

The approval process typically takes up to 48 hours.

Access and Pricing

Why can’t I see product prices?

Prices are only visible to registered and approved users. Please log in to access them.

I forgot my password. How can I recover it?

Click on "Forgot Password" on the login page and follow the instructions sent to your email.

PAYMENT INFORMATION

What payment methods do you accept?

We accept payments via credit card, bank transfer.

Do you offer delivery or shipping services?

Currently, we do not provide delivery or shipping services. All purchased products must be picked up directly at our location.

Where can I pick up my purchased products?

Products should be picked up at our commercial address. After completing your purchase, you will receive detailed information about the location, operating hours, and pickup instructions.

Can I send someone else to pick up my products?

Yes, you can authorize someone to pick up the products on your behalf. The person must present the order number and a valid ID at the time of pickup.

What is ``package tracking`` in my orders?

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Support

I need help with a product. Who should I contact?

Contact our technical support team via email or phone listed on the "Contact Us" page.

How can I track my order?

Log in to your account and go to the "My Orders" section to check your order status.

Other

Do you offer discounts for bulk purchases?

Yes, contact us to negotiate special terms for large-volume orders.

Does the site have a return policy?

Yes, you can check the details on our "Returns and Exchanges Policy" page.